1. Who is Auraveia?

Auraveia is a trusted online retailer specializing in high-quality home decor and kitchen utensils. Our mission is to provide innovative, durable, and aesthetically pleasing products to enhance your living space and lifestyle.

2. What types of products do you sell?

We offer a wide range of products, including:

• Home Decor: Stylish and functional items to elevate your space.
• Kitchen Essentials: Innovative utensils and gadgets to simplify your cooking experience.

Browse our full collection here.

3. Do you ship internationally?

Yes, we proudly ship to customers worldwide! Shipping costs and delivery times vary depending on your location. For more details, please visit our Shipping Policy.

4. How long does shipping take?

Shipping times depend on your location:

• United States & Europe: 7–14 business days.
• Rest of the World: 10–20 business days.

For more details, refer to our Shipping Policy.

5. What is your return policy?

We accept returns within 21 days of delivery for damaged or defective items. To initiate a return, please contact our customer support team with proof of purchase and a description of the issue. For more details, review our Return Policy.

6. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit/Debit Cards
• PayPal
• [Any other payment gateways you’re using]

Secure checkout is our priority.

7. Can I cancel or modify my order?

Yes, you can cancel or modify your order within 24 hours of placing it. After this time, the order will be processed, and changes may not be possible. Contact us immediately for assistance.

8. Is my payment information secure?

Absolutely! We prioritize your security with encrypted payment processing and adhere to strict industry standards. Your data is safe with us.

9. How do I contact customer support?

We’re here to help! You can reach us via:

• Email: insertemail@auraveia.com
• Phone: [Insert Phone Number]
• Live Chat: Available during business hours.

10. Do you offer discounts or promotions?

Yes! Stay updated on our latest deals by subscribing to our newsletter. We also offer exclusive discounts during seasonal sales.

11. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Use it to track your package on our Order Tracking Page.

12. Are your products eco-friendly?

While eco-friendliness isn’t our primary focus, many of our products are designed with sustainability in mind. Look for the "Eco-Friendly" tag on select items.

13. Can I suggest a product or provide feedback?

We’d love to hear from you! Please email us your suggestions or feedback at insertemail@auraveia.com.

14. What if I receive the wrong or defective product?

We’re sorry for the inconvenience! Please contact our support team immediately with photos and order details. We’ll resolve the issue promptly.

15. Is there a minimum order value?

No, there’s no minimum order value. You can shop for a single item or as many as you like!

Still Have Questions?

If your query isn’t answered here, feel free to contact us anytime. We’re committed to ensuring you have the best shopping experience at Auraveia!