1. Shipping Destinations

We currently ship to the following regions:

• Domestic: Within the United Kingdom.
• International: Europe, USA, Canada, and other countries.

If your country is not listed at checkout, please contact our customer service team at support@auraveia.com for assistance.

2. Processing Times

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays) after payment confirmation. During peak periods or sales events, processing times may extend to 3-5 business days.

3. Shipping Methods and Delivery Times

We partner with reliable carriers to ensure the safe delivery of your order. Estimated delivery times are as follows:

• Standard Shipping:
  • Domestic (UK): 3-5 business days
  • International: 7-15 business days
• Express Shipping (where available):
  • Domestic (UK): 1-2 business days
  • International: 3-7 business days

Note: Delivery times may vary based on your location and unforeseen circumstances, such as customs delays or weather disruptions.

4. Shipping Fees

Shipping fees are calculated at checkout based on your location, order weight, and selected shipping method. Orders exceeding 100 GBP may qualify for free standard shipping. Please check our promotions page for ongoing offers.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number and instructions to monitor your shipment. If you do not receive this email, please check your spam folder or contact us at support@auraveia.com.

6. Customs, Duties, and Taxes

For international orders, customs duties, taxes, and other fees may apply depending on the destination country’s regulations. These charges are the buyer’s responsibility. Please consult your local customs office for more information.

7. Lost or Delayed Shipments

If your order is delayed or appears lost, please contact us immediately at support@auraveia.com. We will work with the carrier to resolve the issue and provide updates promptly. Lost packages will be replaced or refunded after confirmation from the carrier.

8. Damaged Shipments

If your order arrives damaged, please notify us within 48 hours of receipt by emailing support@auraveia.com with photos of the damage and your order details. We will work with you to resolve the issue through a replacement or refund.

9. Incorrect Shipping Address

Please ensure that your shipping address is accurate when placing your order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses. If you notice an error after placing your order, contact us immediately for assistance.

10. Cancellation Policy

Orders can be canceled within 12 hours of placement by contacting us at support@auraveia.com. After this period, the order may already be in processing or shipping stages and cannot be canceled.