Information We Collect

We may collect the following types of information:

• Personal Information: When you create an account, place an order, or interact with us, we may collect:
  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely through third-party services)
• Non-Personal Information: We also collect non-identifiable data through cookies and similar technologies, such as:
  • Browser type and version
  • IP address
  • Time and date of access
  • Device type and operating system
• Cookies and Tracking Technologies: We use cookies and other tracking mechanisms to enhance user experience, analyze traffic, and support our advertising efforts. For more information, refer to our Cookie Policy.

How We Use Your Information

We use your information for the following purposes:

• Order Fulfillment: To process, ship, and deliver your orders efficiently.
• Customer Support: To respond to inquiries and provide assistance.
• Marketing and Updates: To send promotional offers, newsletters, and updates, if you opt-in.
• Website Optimization: To analyze website performance and improve user experience.
• Legal Compliance: To comply with applicable laws and regulations.

How We Share Your Information

We respect your privacy and do not sell or share your information with third parties except in the following cases:

• Service Providers: To payment processors, shipping carriers, and IT support companies for fulfilling orders and maintaining services.
• Legal Requirements: If required to comply with laws, regulations, or legal requests.
• Business Transfers: In case of mergers, acquisitions, or business restructuring.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have certain rights under applicable privacy laws, including:

• Access and Portability: The right to access the information we hold about you.
• Correction and Deletion: The right to request corrections or deletion of your data.
• Marketing Preferences: The right to opt-out of receiving promotional communications.

To exercise these rights, contact us at support@auraveia.com.

Data Security

We implement industry-standard security measures to protect your data. However, no online transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before interacting with them.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with the "Effective Date" updated.