BBQ Grill Tongs - Stainless Steel & Non-Slip

Superior Handling with BBQ Grill Tongs

Elevate your grilling game with our BBQ Grill Tongs - Stainless Steel & Non-Slip. Designed for maximum convenience and safety, these tongs are perfect for handling all your grilling needs. Crafted from high-quality stainless steel, they offer durability and a non-slip grip, ensuring you can cook with confidence and ease.

• High-Quality Material: Made of premium stainless steel, these tongs are non-toxic, safe to use, and built to last.

• Non-Slip Long Handle: The ergonomic handle prevents your hands from scalding, providing a secure and comfortable grip.

• Enhanced Grip: The tweezers head and groove design in the middle prevent food from falling off, making it easy to handle various items.

• Smooth and Durable Surface: The tongs feature a smooth surface that is easy to clean, ensuring they remain in excellent condition.

• Versatile Usage: Ideal for handling all kinds of food, including salad, sushi, steak, cake, and grilled items, making them a versatile kitchen tool.

• Heat Resistant: Designed to withstand high temperatures, ensuring they remain safe and effective during grilling.

• Easy to Clean: The stainless steel material is easy to clean, making maintenance a breeze and ensuring hygiene.

• Multiple Sizes: Available in three sizes (19cm, 23.8cm, and 30.2cm), catering to different grilling needs and preferences.

Upgrade your grilling experience with the BBQ Grill Tongs - Stainless Steel & Non-Slip. These tongs offer superior handling and safety, making them an essential tool for any grilling enthusiast. Enjoy the convenience of a well-designed, durable, and easy-to-use kitchen accessory that enhances your cooking experience.

Shipping Policy

For a seamless shopping experience at Auraveia.com.

1. Shipping Destinations

We ship within the UK and internationally to Europe, USA, Canada, and more. Contact customersupport@auraveia.com if your country is not listed at checkout.

2. Processing Times

Orders are processed within 1-3 business days (3-5 during peak periods).

3. Shipping Methods & Delivery Times

• Standard: UK (3-5 days), International (7-15 days)
• Express: UK (1-2 days), International (3-7 days)

Delivery times may vary due to customs or weather delays.

4. Shipping Fees

Calculated at checkout based on location and weight. Free standard shipping on orders over £100.

5. Order Tracking

Tracking details will be emailed upon dispatch. Check spam or contact customersupport@auraveia.com if not received.

6. Customs, Duties & Taxes

International buyers are responsible for customs duties and taxes.

7. Lost or Delayed Shipments

Contact us for assistance if your order is delayed or lost.

8. Damaged Shipments

Report damages within 48 hours with photos for a refund or replacement.

9. Incorrect Shipping Address

Ensure address accuracy. Contact us immediately for corrections.

10. Cancellation Policy

Orders can be canceled within 12 hours of placement.

Return Policy

For a seamless shopping experience at Auraveia.com.

Eligibility for Returns

Return items within 21 days if they are:

• Damaged during transit
• Defective or malfunctioning
• Incorrect item received

The product must be unused, in original packaging, and with proof of purchase.

Non-Returnable Items

• Used or altered products
• Final sale or non-returnable items
• Gift cards and promotional items
• Returns after 21 days

How to Initiate a Return

1. Contact us at customersupport@auraveia.com with "Return Request - Order #XXXX".

2. Receive Return Authorization (RA) number and return instructions.

3. Ship the item back with the RA number. Return shipping costs apply unless defective or error on our part.

4. After inspection, refunds will be processed within 5-7 business days.

Exchanges

For exchanges, follow the return process and specify in your email.

Refunds

Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

Late or Missing Refunds

If you haven’t received your refund, check with your bank or contact customersupport@auraveia.com.

Additional Notes

• International returns require customer-paid return shipping unless defective or our error.
• Promotional returns may adjust refund amounts.
• We reserve the right to refuse returns not meeting policy criteria.